FREQUENTLY ASKED QUESTIONS

We have listed a few frequently asked questions to assist you.

What about shipping costs and Taxes?

The price quoted on the website is the price you pay. Shipping costs to your door in UK mainland and UK taxes are already included in the price you see.

Will I be able to set the clock up myself?

Yes, your clock comes with easy to follow setting up instructions. If you don’t manage though you can contact us and our experienced personnel will assist you telephonically or on-line. If we experience a problem, a qualified clockmaker will come out to solve the problem.

What is the maintenance on a clock?

Surprisingly little. Your clock movement will require a service every 10-15 years. The case requires dusting and oiling (if specified) once a month.

How long has Tick Tock Time trading as www.grandfatherclocks.co.uk been in business?

Since 2002.

How will the Holtzhausen solid hardwood react to the UK climate?

Firstly: All the timber used by Holtzhausen is kiln (oven) dried. This basically means that the moisture remaining in the timber is so little, that it will not react to drier or wetter climates, by expanding or shrinking the timber with resulting bending or cracking. Secondly, with our 33 years experience, we do not use certain timbers that are “unstable”. Thirdly the cases are “made by hand” in such a way that all the panels rest in grooves as floating panels, allowing for natural movement of the hardwood without affecting the resonance of the clock case. Fourthly, we offer a 2year warranty on all our cases-if the hardwood is going to “play up”, it will do it within this period.

What about the Environment?

An interesting fact about Hardwood: The Hardwoods used in Holtzhausen clocks is bio-degradable unlike alternatives such as imitation veneers, compacted materials and plastics and requires less water than planted forests that are not indigenous to an area. If harvested responsibly, the ecological footprint is indeed smaller than most other pieces of furniture and/or décor.

Aside from being transparent and responsible in our use of Hardwoods, Holtzhausen also donates 2% of all our sales to www.trees.co.za

Also refer to “Where does our Exotic Rare Hardwood come from?”

How do I clean the Brass of the Dial, Pendulum and Weight Shells?

Please note that the “brass” on the German movements is Anodized Brass Aluminium and not solid brass. Do not use detergents or polishers on the Brass Aluminium. Simply dust it with a soft cloth. Avoid skin contact as much as possible.